Privacy Policy
Privacy Policy
Last Updated: September 2026
At M2M Tech, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, purchasing our products, or using our repair services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details
- Product and service information
- Information you provide when contacting our customer support
For repair services, we may also collect information necessary to identify and service your device, such as the device model, IMEI/serial number, and details about the reported issue.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery of purchased products
- Provide repair and other services
- Contact you regarding your order or service
- Provide customer support
- Process payments through our payment service providers
- Handle returns, refunds, exchanges, or complaints
- Improve our website, products, and services
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
3. Payment Information
M2M Tech may offer different payment methods, including online payment and cash on delivery where available.
When you make an online payment, your payment information may be processed directly by our third-party payment service provider. M2M Tech does not intentionally store complete credit or debit card numbers on its own servers.
Payment information may be subject to the privacy policy and security practices of the relevant payment provider.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
- Courier and delivery companies
- Payment service providers
- Website and technology service providers
- Service providers assisting us with customer support
- Government authorities or law-enforcement agencies when legally required
Only information reasonably necessary for the relevant service or legal requirement will be shared.
5. Cookies and Website Usage
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, and provide a better shopping experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Third-Party Services
Our website may contain or use services provided by third parties, including payment processors, courier companies, analytics services, social media platforms, or other service providers.
These third parties may have their own privacy policies and terms. We recommend reviewing their policies where applicable.
8. Your Information
You may contact M2M Tech if you want to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally and practically possible
- Ask questions about how your information is being used
Some information may need to be retained where required for legal, accounting, transaction, warranty, dispute, or business-record purposes.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.
10. Changes to This Privacy Policy
M2M Tech may update this Privacy Policy from time to time to reflect changes in our services, website, payment methods, or legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
M2M Tech
📞 0305-4554557
