Shipping & Service Policy
Shipping & Service Policy
Last Updated: September 2026
At M2M Tech, we aim to make every order and service experience simple, secure, and reliable. This Shipping & Service Policy explains how we process orders, arrange deliveries, and handle our technology repair services.
1. Order Processing
Once an order is placed through the M2M Tech website, our team may contact the customer to confirm the order and delivery details where necessary.
Orders are normally processed after successful order confirmation and, for prepaid orders, confirmation of payment.
Processing times may vary depending on:
- Product availability
- Order verification
- Payment confirmation
- Customer confirmation
- Courier availability
- Location of delivery
2. Product Availability
Product availability displayed on our website may change without prior notice.
Although we make reasonable efforts to keep product information and availability accurate, an item may occasionally become unavailable after an order has been placed.
If a product becomes unavailable, M2M Tech may contact the customer to discuss an alternative, revised delivery arrangement, or cancellation/refund where applicable.3. Delivery Across Pakistan
M2M Tech provides delivery services to customers across Pakistan through available courier and logistics partners.
Delivery availability and delivery charges may vary depending on:
- Destination
- Product type
- Package size or weight
- Courier availability
- Delivery method selected
4. Estimated Delivery Time
Delivery times depend on the customer’s location, courier service, product availability, and other operational factors.
As a general guideline:
- Major cities: approximately 2–4 working days
- Other areas: approximately 3–7 working days
Remote areas, weekends, public holidays, weather conditions, courier delays, security restrictions, and other unforeseen circumstances may result in additional delivery time.
5. Order Tracking
Where tracking is available, M2M Tech or the relevant courier partner may provide the customer with a tracking number or tracking information after the order has been dispatched.
Customers should ensure that the phone number and contact information provided during checkout are accurate so that delivery-related communications can reach them.6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and active contact number when placing an order.
M2M Tech is not responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect address information
- Incomplete address
- Incorrect phone number
- Customer being unavailable
- Customer being unreachable
- Refusal to receive the parcel
7. Receiving Your Order
Customers should inspect the external condition of the parcel when it arrives.
If the package appears:
- Opened
- Heavily damaged
- Tampered with
- Wet or otherwise compromised
the customer should immediately notify the courier representative and contact M2M Tech.
For electronics, we strongly recommend recording a continuous unboxing video from the unopened package through the opening and inspection of the product.
An unboxing video can help establish the condition of the shipment and assist M2M Tech in investigating claims involving damage, missing items, or incorrect products.
Please refer to our Return & Refund Policy for complete return requirements.8. Cash on Delivery
Where Cash on Delivery (COD) is available, payment must be made according to the payment instructions provided at checkout or by the courier.
COD availability may vary depending on the customer’s location, order value, product, and courier restrictions.
M2M Tech may contact customers to confirm COD orders before dispatch.9. Online Payments
M2M Tech may offer online payment methods through third-party payment service providers.
An order paid online may remain pending until payment confirmation is received.
If a payment is successfully deducted but the order is not confirmed, customers should contact M2M Tech with the relevant transaction information so that the payment can be investigated.
Refunds for eligible cancelled or returned orders will be handled according to our Return & Refund Policy and the applicable payment provider’s processing timelines.10. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process.
If a customer refuses or declines a dispatched parcel, the order may be treated as a return/cancellation.
Where cancellation or return is requested for a reason attributable to the customer, applicable delivery, shipping, processing, or service charges already incurred may be deducted from the refundable amount.
For complete details, please refer to our Return & Refund Policy.11. Delayed or Failed Deliveries
M2M Tech works with third-party courier and logistics providers and cannot guarantee that every delivery will arrive within the estimated timeframe.
Delays may occur due to circumstances including:
- Weather conditions
- Public holidays
- Road closures
- Security restrictions
- Courier operational issues
- Incorrect or incomplete address
- Customer unavailability
- High-volume periods
- Natural disasters
- Other circumstances beyond our reasonable control
Repair & Technical Services
12. Repair Services
M2M Tech provides repair and technical services for selected smartphones, laptops, and other electronic devices.
Before a repair begins, the device may be inspected to identify the reported issue and determine the appropriate repair.
Depending on the repair, the customer may receive an estimated cost before work begins.
No repair work requiring customer approval will be intentionally performed without communicating the applicable repair cost, where practical.13. Device Condition Before Repair
Customers are responsible for informing M2M Tech of any known issues, previous repairs, liquid exposure, physical damage, or other relevant conditions before a device is serviced.
During inspection or repair, additional faults may sometimes be discovered that were not apparent from the original complaint.
If additional work is required, M2M Tech may contact the customer before proceeding.14. Customer Data & Backups
Customers are strongly advised to back up their personal data before submitting a device for repair.
Repair procedures may require software changes, resets, component replacement, or other technical work that could potentially result in data loss.
M2M Tech will take reasonable care while handling customer devices but cannot guarantee that personal data will remain intact after repair or service.
Customers should remove passwords or provide necessary access information only where required for testing and only through appropriate means.15. Repair Completion & Collection
Once a repair has been completed, the customer may be notified that the device is ready for delivery or collection, depending on the service arrangement.
Customers should inspect the device upon receiving it and contact M2M Tech promptly if they notice an issue related to the completed repair.
Repair-related issues will be handled according to the specific repair and any warranty provided for that service.16. Repair Warranty
Where a repair warranty is provided, its duration and coverage may vary depending on:
- Type of repair
- Replacement component
- Device condition
- Nature of the original fault
A repair warranty generally covers the specific repair or component for which the warranty was provided and does not automatically cover unrelated faults or newly occurring damage.
Warranty coverage may be void where damage results from:
- Liquid exposure
- Physical damage
- Unauthorized repair or modification
- Misuse
- Negligence
- Accidental damage
17. Service Limitations
M2M Tech will make reasonable efforts to repair devices successfully. However, certain repairs carry inherent technical risks, particularly where a device has suffered:
- Severe physical damage
- Liquid damage
- Previous unauthorized repairs
- Corrosion
- Motherboard or component-level faults
- Severe software or hardware failure
In such cases, successful repair cannot always be guaranteed.
If a device cannot reasonably be repaired, M2M Tech will inform the customer of the situation and discuss the available options.18. Changes to This Policy
M2M Tech may update this Shipping & Service Policy from time to time to reflect changes in our delivery arrangements, services, business practices, or operational requirements.
The latest version published on this website will apply to future orders and services.19. Contact Us
For questions regarding shipping, delivery, order status, cancellations, or repair services:
M2M Tech
📞 0305-4554557
🌐 m2mtech.co
